Enhanced 9-1-1

If You Need an Ambulance, Medical Services
or Have an Emergency Call 9-1-1 Now!

 In 1998 with the inception of the Vermont Enhanced 9-1-1 System, the Shelburne Communications Center (SCC) became one of the ten Public Safety Answering Points (PSAP) for receiving 9-1-1 calls.

Today, the SCC is one of the eight Public Safety Answering Points serving the residents and visitors of Vermont. With the creation of the Vermont Enhanced 9-1-1 System, the Shelburne PSAP originally answered calls for five communities. A few years later one  additional community was added, then calls from those Cellular Sites located within the communities were routed to the SCC.
Starting in July 2008, the Vermont Enhanced 9-1-1 Board expanded the coverage area served by the SCC from six to eighteen communities.

In June 2010, the Vermont Enhanced 9-1-1 Board and Intrado Inc. announced a partnership to deploy a suite of new and advanced life-saving 9-1-1 services.

The new statewide system will be a Next Generation (NG) Internet Protocol (IP) network that allows the current infrastructure to be upgraded and expands voice and data capabilities.

The Intrado Advanced 9-1-1 system is an integrated suite of products, providing the Vermont Enhanced 9-1-1 Board and the eight PSAP's with IP-Based Call-handing, Automatic Location Identification (ALI) Database Management, Geographic Information System (GIS) Database Management and Mapping. The NG Enhanced 9-1-1 System provided by Intrado will allow each PSAP to backup one another and is schedule for deployment by mid-2011.

All ECT's are trained and certified as a Vermont 9-1-1 Call-taker by the Vermont Enhanced 9-1-1 Board. The ECT must attended 48 hours of initial 9-1-1 Call-taker and Equipment Training. Each of the eight  PSAP's require additional training and continuing education.

Each year thereafter, the ECT's is required to attended 24 hours of annual Board approved Continuing Education and Recertification Training. 

Training covers: 
  •  questioning techniques
  •  call handling procedures
  •  pre-arrival instructions
  •  equipment operations 
Despite this ever changing environment over the past 13 years; introduction of the Vermont Statewide Enhanced 9-1-1 System, Call-taker Training and Standards, Cellular Phase 1 and 2, Next Generation Enhanced 9-1-1 System, Expanded Coverage Area and increased call volumes, the Shelburne PSAP staff has remained professional and proud of being a part of the Vermont Enhanced 9-1-1 Community.

Working and training with the staff from the other PSAP's, the Vermont Enhanced 9-1-1 Board, and serving the public from all parts of the state has been an extremely rewarding experience for all of us. Today as in 1998, all member of the Vermont Enhanced 9-1-1 Community are constantly striving to provide the highest level of service for the residents and visitor of Vermont.

We hope that you will never need the assistance of an Emergency Service Agency. However, if you do, please do not hesitate call upon us to assist you with locating the appropriate Emergency Service Agency. More Information about 9-1-1 Calls

Tips for Parents 
  • Never refer to 9-1-1 as 9-eleven. There is no such number as 11 on the telephone and a child may easily become confused in a real emergency. 
  • Unplug your phone and practice dialing 9-1-1 and/or pushing the numbers so your child will have practice. 
  • Help younger children distinguish between the 9 and the 6. 
  • Teach your children your address and ask them to repeat it at least twice a week at different times. 
  • Give your children scenarios of when they would want to call 9-1-1.
  • Explain using the general rule: only call 9-1-1 to save a life, stop a crime or report a fire.
  • Explain that 9-1-1 is not a toy or a game. Try to explain it so that kids understand that if someone calls 9-1-1 for fun, it may keep an ambulance from getting to someone they love.
  • Make sure your children know to call 9-1-1 from a safe place.
  • Explain to them that if there is a fire in the house, they should get out and call 9-1-1 from a neighbor's house.

Unused Cellular Phones are Not Toys 
we deal with multiple children that were given unused cellular telephones as toys. In one case, we received more than 60 calls from the same child. This incident took approximately 2 hours and required the Police Officer to check multiple locations before the child was located. Amazingly, in all these cases the parents recharged the telephone for the children. These telephones are still able to call 9-1-1. Please do not give an operational cellular telephone to your children as a toys. 
For more information about 9-1-1,
we suggest visiting 9-1-1 for Kids

Communities We Serve


Buels Gore
Grand Isle
Isle LaMotte 
New Haven
North Hero
South Hero
St George