Fire Communications:

In 2009, the Shelburne Communications Center dispatched 1,141 calls requiring a Fire Department or Rescue response.  These calls ranged from Alarms (Smoke, Fire and Carbon Monoxide), Fires (Brush/Grass, Chimney, Electrical and Structures), Rescues (Ice, Water and Vehicle Extrication).

The SCC offers other services to Fire Departments, including the issuing of Burn Permits for open burning.  These permits are only issued after permission has been received from the appropriate Fire Warden.  In 2009, the SCC issued 2,174 burn permits.

The Emergency Communications Technician (ECT) also referred to as Call-taker or Dispatcher is often the first link to a caller reporting a Fire or Rescue Emergency, whether they call via 9-1-1, or through a non-emergency line.  For all calls requiring Fire or Rescue assistance, the ECT collects all pertinent information about the emergency, dispatches the appropriate resources, and then offers incident specific Fire Pre-Arrival Instructions. 

All ECT's are trained in Fire Communications, Operations and Hazardous Materials, both locally and by Vermont Enhanced 9-1-1 Board.  This training provides the ECT with the knowledge required to properly process fire or rescue related calls utilizing the Board's Fire Manual.  The Fire Manual is divided into common fire or rescue call types.  Once the ECT has identified the call type, specific Fire Questions will be asked and appropriate Fire Pre-Arrival Instruction will be offered to the caller.  All information obtained from the caller will be relayed to the Fire or Rescue Crews.

As needed, the ECT will offer directions to the Fire or Rescue Crews, utilizing the Enhanced 9-1-1 computerized mapping system.  The ECT is also authorized to dispatch Mutual Aid Agencies based on the call type or incident location using the Computer Aided Dispatch (CAD) system.  The utilization of these systems and the Fire Manual are designed to help reduce response times and allow for better coordination of the responding units.

Agencies Served:

• Addison Vol. Fire Department
• Bristol Vol. Fire Department / Heavy Rescue
• Charlotte Vol. Fire Department / Heavy Rescue
• Ferrisburgh Vol. Fire Department
• Hinesburg Vol. Fire Department / Heavy Rescue
• Huntington Vol. Fire Department
• Lincoln Vol. Fire Department
• Monkton Vol. Fire Department
• New Haven Vol. Fire Department
• Richmond Vol. Fire Department / Heavy Rescue
• Shelburne Vol. Fire Department / Heavy Rescue
• Starksboro Vol. Fire Department
• Vergennes Fire Department / Heavy Rescue
• Weybridge Vol. Fire Department
• Williston Fire Department

INFORMATION:

When to Call 9-1-1

Tips for Parents

Tips for TTY/TDD Callers

Tips for Cellular Callers

Tips for Reporting Fire Emergencies

Tips for Reporting Medical Emergencies

Tips for Reporting Police Emergencies

Road or Travel Information

Updated:  09/15/2010