TIPS FOR TTY/TDD CALLERS:

Title II of the Americans with Disabilities Act (ADA) mandates that Public Safety Answering Points (PSAP) provided emergency telephone services to persons with disabilities, which is direct and equal to services provided to others. 

To accomplish this level of service, the Vermont Enhanced 9-1-1 Board has trained all 9-1-1 Call-takers to recognize and handle teletypewriters (TTY) or telecommunications devices for the deaf (TDD). 

TTY/TDD Calls should perform the following:

ALL OF VERMONT'S 9-1-1 CALL-TAKERS CAN DETECT INCOMING TTY CALLS ONE OF THREE WAYS:

1. PSAP equipment automatically detects Baudot tones initiated by the TTY caller depressing the space bar three times. The PSAP TTY screen becomes active and the PSAP initiates greeting to the TTY caller.
2. The ASCII carrier is automatically detected and the PSAP initiates a TTY session.
3. A TTY session will be initiated by the PSAP if a silent 9-1-1 call is detected at the PSAP. The PSAP equipment automatically launches a TTY session by sending a Baudot greeting to the caller after a predefined period of time - usually 12 seconds.

INFORMATION:

When to Call 9-1-1

Tips for Parents

Tips for Cellular Callers

Tips for Reporting Fire Emergencies - (COMING SOON)

Tips for Reporting Medical Emergencies - (COMING SOON)

Tips for Reporting Police Emergencies - (COMING SOON)

Road or Travel Information

If you have additional questions or would like more information about 9-1-1, please feel free to contact the Shelburne Communications Center at (802) 985-8051 or the Vermont Enhanced 9-1-1 Board.

If you have a complaint relating to a 9-1-1 call, please feel free to contact the Vermont Enhanced 9-1-1 Board.

STATE OF VERMONT ENHANCED 9-1-1 BOARD

94 STATE STREET, DRAWER 20

Updated:  01/01/2010