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911 Communications:
In February 2007, the Vermont Enhanced 9-1-1 Board migrated from the legacy Enhanced 9-1-1 Telephone System to the first Statewide Internet Protocol (IP) Based Infrastructure, also known as Next Generation (NG) Enhanced 9-1-1. The vendor selected was microData GIS of St. Johnsbury, VT. The X Solution system produced by microData GIS is an integrated suite of products, providing the Vermont Enhanced 9-1-1 Board and the eight (8) PSAP's with IP-Based Call-handing, Automatic Location Identification (ALI) Database Management, Geographic Information System (GIS) Database Management and Mapping System. The NG Enhanced 9-1-1 System provided by microData GIS now allows each PSAP to backup one another in ways that were never available in the past. This was clearly demonstrated during the first few weeks of operation. In February and March, multiple snowstorms caused high call volumes to overload some PSAP's. The NG Enhanced 9-1-1 System immediately routed the extra calls to available Call-takers at the other PSAP's. All ECT's are trained and certified as a Vermont 9-1-1 Call-taker by the Vermont Enhanced 9-1-1 Board. The ECT must attended 48 hours of initial 9-1-1 Call-taker and Equipment Training. Each of the eight (8) PSAP's require additional training and continuing education. Each year thereafter, the ECT's is required to attended 24 hours of annual Board approved Continuing Education and Recertification Training. These trainings cover questioning techniques, call handling procedures, pre-arrival instructions and equipment operations. In 2009, the Shelburne PSAP answered 10,678 calls, with 2,344 calls or approximately 22.95% requiring the Emergency Communication Technicians (ECT) to transfer the call to other Vermont and New York; Police, Fire or Emergency Medical Service Agencies. Of the calls answered by the SCC, approximately 51% are from wire-less (cellular) telephones and 48% from conventional wire-line (landline) telephones. The average call answering time was approximately eight (8) seconds with an average call duration of approximately two (2) minutes and forty-one (41) seconds. Despite this ever changing environment over the past 10 years; introduction of the Vermont Statewide Enhanced 9-1-1 System, Call-taker Training and Standards, Cellular Phase 1 and 2, Next Generation Enhanced 9-1-1 System, Expanded Coverage Area and increased call volumes, the Shelburne PSAP staff has remain professional and proud of being a part of the Vermont Enhanced 9-1-1 Community. Working and training with the staff from the other PSAP's, the Vermont Enhanced 9-1-1 Board, and serving the public from all parts of the state has been an extremely rewarding experience for all of us. Today as in 1998, all member of the Vermont Enhanced 9-1-1 Community are constantly striving to provide the highest level of service for the residents and visitor of Vermont. We hope that you will never need the assistance of an Emergency Service Agency. However, if you do need assistance, please do not hesitate calling upon us to assist you with locating the appropriate Emergency Service Agency.
COMMUNITIES SERVED:
INFORMATION: Tips for Reporting Fire Emergencies - (COMING SOON) Tips for Reporting Medical Emergencies - (COMING SOON) Tips for Reporting Police Emergencies - (COMING SOON)
If you have additional questions or would like more information about 9-1-1, please feel free to contact the Shelburne Communications Center at (802) 985-8051 or the Vermont Enhanced 9-1-1 Board. If you have a complaint relating to a 9-1-1 call, please feel free to contact the Vermont Enhanced 9-1-1 Board. STATE OF VERMONT ENHANCED 9-1-1 BOARD 94 STATE STREET, DRAWER 20 MONTPELIER, VT 05620-6501 (802) 828-4911 Telephone (802) 828-4109 Fax (802) 828-5779 TTY (800) 342-4911 Toll Free
Updated: 01/01/2010 |
In 1998 with the inception of the Vermont Enhanced 9-1-1 System, the Shelburne Communications Center (SCC) became one (1) of the ten (10) Public Safety Answering Points (PSAP) for receiving 9-1-1 calls. Today, the SCC is one (1) of the eight (8) Public Safety Answering Points serving the residents and visitors of Vermont. With the creation of the Vermont Enhanced 9-1-1 System, the Shelburne PSAP originally answered calls for five (5) communities. A few years later one (1) additional community was added, then calls from those Cellular Sites located within the communities were routed to the SCC. Starting in July 2008, the 
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