    |
  |
        |
|
|
911 Communications:
In 2007, the Shelburne PSAP answered 3,099 calls. Not all the 9-1-1 calls routed to the Shelburne PSAP are dispatched by the SCC, and therefore the Emergency Communications Technicians (Call-taker/Dispatcher) must be familiar with the Vermont Enhanced 9-1-1 Board's policies and procedures for directing calls to the appropriate Public Safety Dispatching Point (PSDP). In 2007, approximately 35% of the calls answered by the Shelburne PSAP were routed to other Vermont and New York Police, Fire or Emergency Medical Service Agencies. All ECT's are trained and certified as a Vermont 9-1-1 Call-taker by the Vermont Enhanced 9-1-1 Board. The ECT must attended 48 hours of initial 9-1-1 Call-taker and Equipment Training. Each year thereafter, the ECT's is required to attended 24 hours of annual Board approved Continuing Education and Recertification Training. These trainings cover questioning techniques, call handling procedures, pre-arrival instructions and equipment operations.
In February 2007, the Vermont Enhanced 9-1-1 Board migrated from the legacy Enhanced 9-1-1 Telephone System to the first Statewide Internet Protocol (IP) Based Infrastructure, also known as Next Generation (NG) Enhanced 9-1-1. The vendor selected was microData 911 of St. Johnsbury, VT. The X Solution system produced by microData 911 is an integrated suite of products, providing the Vermont Enhanced 9-1-1 Board and the eight (8) PSAP's with IP-Based Call-handing, Automatic Location Identification (ALI) Database Management, Geographic Information System (GIS) Database Management and Mapping System. The NG Enhanced 9-1-1 System provided by microData 911 now allows each PSAP to backup one another in ways that were never available in the past. This was clearly demonstrated during the first few weeks of operation. In February and March, multiple snowstorms caused high call volumes to overload some PSAP's. The NG Enhanced 9-1-1 System immediately routed the extra calls to available Call-takers at the other PSAP's. With the introduction of the Next Generation Enhanced 9-1-1 System and all the work that has gone before, the Shelburne Communications Center has been proud to be apart of the Vermont Enhanced 9-1-1 Community. Working and training with the eight (8) PSAP's and the Vermont Enhanced 9-1-1 Board has been one of the most reward opportunities. Today as in 1998, the Vermont Enhanced 9-1-1 Community is constantly striving to provide a higher level of service for the residents and visitor of the State of Vermont. COMMUNITIES SERVED:
Additional Information:
If you have additional questions or would like more information about 9-1-1, please feel free to contact the Shelburne Communications Center at (802) 985-8051 or the Vermont Enhanced 9-1-1 Board. If you have a complaint relating to a 9-1-1 call, please feel free to contact the Vermont Enhanced 9-1-1 Board. STATE OF 94 STATE STREET, DRAWER 20 MONTPELIER, VT 05620-6501
(802) 828-4109 Fax (802) 828-5779 TTY (800) 342-4911 Toll Free
Updated: 07/25/2008 |
In 1998 with the inception of the Vermont Enhanced 9-1-1 System, the Shelburne Communications Center (SCC) became one of ten (10) Public Safety Answering Points (PSAP) for receiving 9-1-1 calls. Today, the SCC is one of eight (8) Public Safety Answering Points serving the residents and visitors of 
During the past year multiple calls have been received by the Shelburne PSAP from callers requesting Pre-Arrival Instructions only. Due to the liability of providing these instructions, the Shelburne PSAP will only provide Pre-Arrival Instructions in conjunction with the response of the appropriate Police, Fire or EMS Provider. If you are looking for information relating to a medical problem, please consult with your personal physician.
|
|
|
Home | Contacts | Departments | Events | Information | Search | Site Map | Services | Forms | Minutes
Site by DIGITAL FRONTIER © 2008 |
