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911 Communications:
In June 2010, the Vermont Enhanced 9-1-1 Board and Intrado Inc. announced a partnership to deploy a suite of new and advanced life-saving 9-1-1 services. The new statewide system will be a Next Generation (NG) Internet Protocol (IP) network that allows the current infrastructure to be upgraded and expands voice and data capabilities. The Intrado Advanced 9-1-1 system is an integrated suite of products, providing the Vermont Enhanced 9-1-1 Board and the eight (8) PSAP's with IP-Based Call-handing, Automatic Location Identification (ALI) Database Management, Geographic Information System (GIS) Database Management and Mapping. The NG Enhanced 9-1-1 System provided by Intrado will allow each PSAP to backup one another and is schedule for deployment by mid-2011. All ECT's are trained and certified as a Vermont 9-1-1 Call-taker by the Vermont Enhanced 9-1-1 Board. The ECT must attended 48 hours of initial 9-1-1 Call-taker and Equipment Training. Each of the eight (8) PSAP's require additional training and continuing education. Each year thereafter, the ECT's is required to attended 24 hours of annual Board approved Continuing Education and Recertification Training. These trainings cover questioning techniques, call handling procedures, pre-arrival instructions and equipment operations. In 2010, the Shelburne PSAP answered 8,917 calls, with 2,204 calls or approximately 25% requiring the Emergency Communication Technicians (ECT) to transfer the call to other Vermont and New York; Police, Fire or Emergency Medical Service Agencies. Of the calls answered by the SCC, approximately 62% are from wire-less (cellular) telephones and 38% from conventional wire-line (landline) telephones. The average call answering time was approximately eight (8) seconds with an average call duration of approximately two (2) minutes and forty-eight (48) seconds. Despite this ever changing environment over the past 13 years; introduction of the Vermont Statewide Enhanced 9-1-1 System, Call-taker Training and Standards, Cellular Phase 1 and 2, Next Generation Enhanced 9-1-1 System, Expanded Coverage Area and increased call volumes, the Shelburne PSAP staff has remained professional and proud of being a part of the Vermont Enhanced 9-1-1 Community. Working and training with the staff from the other PSAP's, the Vermont Enhanced 9-1-1 Board, and serving the public from all parts of the state has been an extremely rewarding experience for all of us. Today as in 1998, all member of the Vermont Enhanced 9-1-1 Community are constantly striving to provide the highest level of service for the residents and visitor of Vermont. We hope that you will never need the assistance of an Emergency Service Agency. However, if you do, please do not hesitate call upon us to assist you with locating the appropriate Emergency Service Agency.
COMMUNITIES SERVED:
INFORMATION: Tips for Reporting Fire Emergencies Tips for Reporting Medical Emergencies Tips for Reporting Police Emergencies
If you have additional questions or would like more information about 9-1-1, please feel free to contact the Shelburne Communications Center at (802) 985-8051 or the Vermont Enhanced 9-1-1 Board. If you have a complaint relating to a 9-1-1 call, please feel free to contact the Vermont Enhanced 9-1-1 Board. STATE OF VERMONT ENHANCED 9-1-1 BOARD 94 STATE STREET, DRAWER 20 MONTPELIER, VT 05620-6501 (802) 828-4911 Telephone (802) 828-4109 Fax (802) 828-5779 TTY (800) 342-4911 Toll Free
Updated: 04/01/2011 |
In 1998 with the inception of the Vermont Enhanced 9-1-1 System, the Shelburne Communications Center (SCC) became one (1) of the ten (10) Public Safety Answering Points (PSAP) for receiving 9-1-1 calls. Today, the SCC is one (1) of the eight (8) Public Safety Answering Points serving the residents and visitors of Vermont. With the creation of the Vermont Enhanced 9-1-1 System, the Shelburne PSAP originally answered calls for five (5) communities. A few years later one (1) additional community was added, then calls from those Cellular Sites located within the communities were routed to the SCC. Starting in July 2008, the 
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